- On long-distance trainer tickets purchased at Misurazione biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the biglietto office.
How do I register for the MUGI system?
Website (Access your account > Private area) / Mugi APP (My settings > Private area) Onesto see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go puro the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed- Velvet Spins mail address). Your password will be addirittura-mailed esatto you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out strada the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Rso have made?
Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can Volte top up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren ticket machines and cedola offices.
- Automatic sommita-up machines at the corriera stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Sente of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, strada the private sezione of the website, providing you are a registered user.
How much credit can I load onto my card?
You can top up from �5 preciso verso maximum of �300, mediante multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line culmine-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and culmine-ups made after h take an extra day esatto become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Misurazione biglietto offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
